Terms of Service
Deepika Shree S, proprietor of ZENHUB, No. 15, East Coast Road, Bharathiyar Road, Varichikudy South, Karaikal, Puducherry 609609, India.
What this service does
We help you find a lodge in Tamil Nadu or Puducherry and pass your request to it, including through an AI assistant. We are an introduction service, not a booking platform. We do not hold rooms, we do not confirm stays, and we take no payment from you. Your stay — the price, the terms and the money — is entirely between you and the lodge.
How we are paid
The lodge or operator pays us for the introduction. You are never charged. We do not take a commission on what you eventually pay them, and the rate a lodge shows here is the rate it has agreed to honour — we do not mark it up, and a lodge quoting you more than its listed rate is something we want to hear about.
Sending a request
You must be 18 or over. When you send a request you confirm that you are, and that the details you give us are accurate — particularly the mobile number, since it is both how the lodge reaches you and how you look your request up afterwards.
Sending a request shares your name, mobile number and the details of what you asked for with the lodge you chose, so that they can call you back. That is the whole purpose of the service, and it is what the consent box covers.
Rates and availability
Rates are in Indian Rupees and are indicative — the lodge's listed rate at the time you searched, not a quote and not a price we can hold you to or hold for you. The lodge confirms the rate, the room and any taxes when it calls. Where we show a number of rooms remaining, it is the real count for the dates shown — we do not invent scarcity.
We do not quote a tax figure. We are not a party to the transaction and have not calculated one.
Using the AI assistant
The assistant sends a request only when you confirm it, and every rate and availability figure it shows comes from our database rather than from the model. It can still misunderstand you — please check the details it reads back before confirming. If it is unavailable, a plain request form is provided instead.
Withdrawing a request
Free and self-service, using your EQ- reference and phone number, under “My enquiries”. Because nothing was held or charged, there is nothing to cancel and nothing to refund — withdrawing tells us to stop following it up. The lodge already has your number and may still call once. See the Cancellation & Refund Policy.
Acceptable use
Please do not send requests you do not intend to follow up, attempt to overwhelm the service, or try to access other people's requests. We apply rate limits, and we may decline or withdraw requests that appear abusive — a lodge answering a fake enquiry pays for it in time, and eventually in fees.
Our responsibility
We take care to keep listings, rates and availability counts accurate. We are not responsible for the condition of the property, the conduct of the lodge, whether it calls you back, what it charges you, or events outside our control. Since we take no payment from you and are not a party to your stay, we have no transaction value to refund; where we are at fault, our responsibility is limited to correcting the listing and, if you wish, introducing you to another lodge.
Your data
Covered by our Privacy Policy, including how to access, correct or erase what we hold.
Complaints and governing law
Contact our Grievance Officer first — acknowledged within 48 hours, resolved within one month. These terms are governed by Indian law, with courts at Karaikal, Puducherry having jurisdiction.