Privacy Policy

Version 2026-08-27.v3 · Deepika Shree S, proprietor of ZENHUB, No. 15, East Coast Road, Bharathiyar Road, Varichikudy South, Karaikal, Puducherry 609609, India

What we collect, and why

For a stay request we collect only what the lodge needs to call you back:

• Your name — passed to the lodge you chose, so they know who they are calling.
• Your mobile number — passed to the lodge you chose so they can call you back to confirm and quote. It is also the credential you use to look up or withdraw your request. We do not use it for marketing.
• Your email (optional) — so we can reach you if the lodge does not. We do not send a confirmation email, because there is nothing to confirm.
• Your request details — lodge, room type, dates, number of rooms and guests.
• Your chat with the concierge — the conversation stays in your browser and is gone when you close the tab. We do not store it. Our team can email a copy of a single conversation to ourselves, using a password-protected command in the chat window, so we can see where the assistant answered badly and improve it. That copy goes to our own inbox and nowhere else.

We do not collect payment card details, and we never take a payment from you. Room charges are paid directly to the lodge.

Purpose limitation

Your phone number is collected for two named purposes: so the lodge can call you back, and as the credential you use to look up or withdraw your request. We will not repurpose it for marketing or anything else without asking you again, separately.

Consent

We ask before we collect, and nothing is pre-ticked. We record which version of this notice you agreed to, so you can always see what you actually consented to. You can withdraw consent at any time — it is as easy as giving it. Withdrawal stops us passing your details on again; it cannot un-send a request the lodge already received.

Analytics cookies

Analytics load only if you accept them. Necessary cookies — the ones that keep a session working and enforce rate limits — are always on and store no personal details beyond a random identifier.

Your rights

Under the Digital Personal Data Protection Act 2023 you may:

• Access the data we hold about you.
• Correct anything inaccurate.
• Erase your personal details — see the note below.
• Complain to our Grievance Officer, and then to the Data Protection Board.

To exercise any of these, email info@zenhubenterprises.co.in with your EQ- reference and the phone number you sent the request with — that pair is how we verify it is really you. You can also do the first two yourself from the “My enquiries” panel. We acknowledge within 48 hours and complete within one month.

What erasure actually means here

We want to be straightforward about this rather than bury it. When you ask us to erase your data, we remove your name, email and full phone number from the record, and clear any free text you wrote. We keep the request itself — the dates and the reference — because it is the business record behind what a lodge was charged for the introduction. So your request stops identifying you, but it does not disappear from our accounts.

How long we keep it

Identifying details are removed automatically once they are no longer needed for support or a dispute — currently 400 days, counted from the date you sent the request. (A request need not carry dates at all, so the clock cannot run from a checkout that may not exist.) The de-identified record is retained for as long as tax law requires.

Security

Data is held in an encrypted database hosted in Mumbai, India. Access is restricted at the database level, and our public API keys cannot read your request data. We do not sell or rent personal data, ever.

Who we share with

Only where you asked us to, and only these:

• The lodge you asked about — your name, mobile number and the dates you asked for, so they can call you back to confirm and quote. Every stay request you send does this — it is the entire point of the service, and it is what the consent box on the chat covers. Only the one lodge you chose; we do not circulate your details to others.
• A taxi operator you asked about — your name, mobile number and trip details, on exactly the same basis.
• Our email provider — to deliver the introduction to the vendor and to reach you if we need to.

Nobody else. We do not sell, rent or trade your details, and we do not pass them to anyone for marketing.

Age

This service is for adults. By sending a request you confirm you are 18 or over. We do not knowingly collect data from children and do not target advertising at anyone.

Data breaches

If a breach affects your data we will notify you and the Data Protection Board, and report qualifying incidents to CERT-In within 6 hours of becoming aware.

Contact

Deepika Shree S, proprietor of ZENHUB, No. 15, East Coast Road, Bharathiyar Road, Varichikudy South, Karaikal, Puducherry - 609609 · info@zenhubenterprises.co.in · +91 93617 33394