Cancellation & Refund Policy

We never charge you

Zenhub takes no payment from guests — not a booking fee, not a deposit, not a commission. We introduce you to a lodge or a taxi operator and they pay us for the introduction. So there is never anything for us to refund.

Room and fare amounts shown here are the vendor's indicative rates. You pay the lodge or the driver directly, and they confirm the amount and any taxes when they call you. We show no charge of our own anywhere.

Withdrawing a request

Free and self-service, using your EQ- reference and the phone number you sent it with — through the “My enquiries” panel, or by asking the assistant.

Nothing was held or charged, so withdrawing does not release a room or trigger a refund. What it does is tell us to stop following the request up and stop the vendor being charged for it. The vendor already has your number and may still call once — the introduction was sent when you made the request, and we cannot reach into their phone. Just tell them it is off.

If the lodge does not call, or cannot help

Tell us and we will introduce you to another one for the same dates. No money has passed to us or, at that point, to them.

What the lodge charges is theirs

Any deposit, cancellation charge or no-show fee is the property's own policy and is between you and them. If a lodge quotes you more than the rate listed here, tell us — the listed rate is what they agreed to honour.

Questions or complaints

Contact our Grievance Officer — acknowledged within 48 hours, resolved within one month.